Legal Notice

Name of company:

Dazzling earth relics

Business type:

Small, family-run business

Location:

Hempton, Norfolk, UK

Contact: info@dazzlingearthrelics.com

Legal Policies

Last updated: [February 2026]

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This website operates as an online store based in the United Kingdom, selling and shipping physical goods to customers in the UK and internationally.

All crystals, minerals, and fossils sold are natural specimens. Variations in colour, shape, size, and condition are normal and expected. Products are sold as decorative, collectible, and educational items only. No medical, therapeutic, or professional claims are made.

International customers are responsible for any customs duties, import taxes, VAT, or additional charges imposed by their destination country.

Nothing in this notice limits your statutory rights under UK consumer law.

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Returns & Refunds Policy

UK & EU Customers – Right to Cancel

Under the Consumer Contracts Regulations 2013, UK and EU customers have the right to cancel their order within 14 days of receiving it, for any reason.

To cancel an order, please contact us at [your email] within 14 days of delivery. You then have a further 14 days to return the item.

Returned items must be:

Unused

In their original condition

Securely packaged

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once the returned item is received, refunds will be processed within 14 days to the original payment method. Original shipping costs are non-refundable unless the item is faulty.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery with photographs. We will offer a replacement or a full refund, including return postage where applicable.

Non-Returnable Items

Returns cannot be accepted for:

Items damaged after delivery

Items returned outside the cancellation period

Items not returned in original condition

International Orders

For customers outside the UK and EU, returns and refunds are handled on a discretionary basis. Shipping costs, customs fees, and import taxes are non-refundable.

This policy does not affect your statutory rights.

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Terms & Conditions

By placing an order through this website, you confirm that you are legally capable of entering into binding contracts.

All product descriptions and images are provided in good faith and to the best of our ability. Measurements and classifications may vary slightly due to the natural nature of the products.

Prices are listed in GBP unless otherwise stated. We reserve the right to amend prices or discontinue products at any time.

We are not responsible for delays or failures caused by events beyond our control, including postal delays, customs processing, or force majeure events.

These terms are governed by the laws of England and Wales.

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